Shipping policy

PopLotus — Shipping Policy

🚚 Order Processing

All orders placed on www.poplotus.in are processed within 1–2 business days (excluding Sundays and public holidays).
Once your order is processed and dispatched, you’ll receive a shipping confirmation email or WhatsApp message with a tracking number so you can follow your delivery in real time.

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🏠 Shipping Coverage

We currently deliver across India through trusted courier partners such as Delhivery, Blue Dart, and India Post.
International shipping is not yet available, but we are working towards expanding soon.

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📦 Estimated Delivery Time

Please note: Delivery times are estimates and may vary due to courier delays, weather, or festive rush.

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💰 Shipping Charges

• Free Shipping on all prepaid orders above ₹499.

• A nominal shipping fee of ₹49 may apply to orders below ₹499.

• Cash on Delivery (COD) may include an additional ₹30 convenience charge.

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📦 Order Tracking

Once your order ships, you’ll receive a tracking link via email or SMS.
You can also track your order directly through the courier partner’s website using your tracking ID.

If you face any tracking issues, feel free to contact us at contact@poplotus.in with your order number.

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🧃 Undelivered Orders

If a shipment is returned to us due to incorrect address, failed delivery attempts, or refusal to accept, we can re-ship the order upon request.
Additional shipping charges may apply for reshipment.

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❌ Delays or Exceptions

PopLotus is not responsible for shipping delays caused by:

• Incorrect or incomplete addresses

• Courier or logistics delays

• Unforeseen circumstances (natural calamities, strikes, etc.)

However, our team will always help you track and resolve the issue as soon as possible.

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💬 Questions?

For any questions or special delivery requests, please reach us at:
📧 contact@poplotus.in
🕒 Monday to Saturday, 10:00 AM – 6:00 PM